Data Privacy

 

General
Deutsche Telekom Business Solutions GmbH attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.

1. What data is recorded, how is it used, and how long is it stored?
a.    Technical characteristics: When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.

The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.

2. Is my usage behaviour evaluated, e.g. for advertising, tracking?
No tracking and advertising mechanisms are used. Only the technically necessary cookies are used to guarantee the service.Uses (Art. 6 para. 1 a GDPR / §15 para. 3 German Teleservices Act)
a.    techniques
Cookies We use cookies for certain offers. These are small text files that are stored on your computer. This allows you to detect when you repeatedly visit web pages from the same computer. 

Session cookies are cookies that are only stored on your computer for the duration of an Internet session and are required for transactions (e.g. for logging in or processing a purchase). They contain only one transaction ID.

For certain offers, we use persistent cookies that are stored on your computer for future sessions. In this case we will inform you about the storage time of the cookie.

Stay signed in – If you sign in with your email address or mobile phone number and password, your browser will remember this information. Once you check the box, you don't have to log in every time you want to use your Telekom account. However, you will be asked to re-enter your password if special personalised services request it.

Remember Username – If you log in with your email address or mobile phone number and password, the browser may remember this information in a cookie. As soon as you activate the check box "Remember user name", you only have to enter the password for the login.

You have the option of setting your browser so that these cookies are not stored in the first place, or that the cookies are deleted at the end of your Internet session. Please note, however, that in this case you may not be able to use all the functions of our website. Information on browser settings can be found at: https://www.sicherdigital.de/sicher-surfen#sicher-surfen-browsereinstellungen.

JavaScript
JavaScripts are used to call up the application and transfer the collected parameters to the respective service provider/measuring pixel provider.

Cookie settings: You can recall your cookie settings (1) at any time to manage your preferences.

On these web pages used techniques and their purposes:

Required cookies
a.   These cookies are required to enable you to navigate through the web pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. The legal basis for these cookies is Article 6 (1) b GDPR respectively for third Countries Art. 49 (1) b GDPR.

Cookie

Purpose

Storage period

Relevant for

Country processing

COOKIE_SUPPORT

Liferay test cookie

1 year

https://my.nfon.telekom.net

Germany

GUEST_LANGUAGE_ID

Liferay portal language

1 year

https://my.nfon.telekom.net

Germany

JSESSIONID

Java Session ID

Until the end of the current session

https://my.nfon.telekom.net

Germany

 _csrf

Cookie against Cross Site Scripting

Until the end of the current session

https://user.nfon.telekom.net

Germany

PHPSESSID

PHP Session ID

Until the end of the current session

https://user.nfon.telekom.net

Germany

Userportal_language

User's chosen language

10 years

https://user.nfon.telekom.net

Germany

PHPSESSID

PHP Session ID

Until the end of the current session

https://my.nfon.telekom.net

Germany

forceLocation

User's chosen language

1 month

https://my.nfon.telekom.net

Germany

 

3. Where can I find the information that is important to me?
This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal. Further information, including information on data protection in general and in specific products, is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.

4. Who is responsible for data processing? Who should I contact if I have any questions about data privacy at Deutsche Telekom?
Deutsche Telekom Business Solutions GmbH acts as the data controller. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz(at)telekom.de.

5. What rights do I have?
You have the right,

a.     to request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
b.     to request that incorrect or incomplete data be rectified or supplemented (Article 16 GDPR);
c.     to withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
d.     to object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Article 21 (1) GDPR);
e.     to request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;
f.      to  demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
g.     to data portability, i.e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);
h.     to file a complaint about the data processing with the responsible supervisory authority (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).

6. Who does Deutsche Telekom Business Solutions GmbH pass on my data to?
To  processors
, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.
To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.
Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.

7. Where is my data processed?
Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place

a.     if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This concerns in particular comprehensive monitoring and control rights of state authorities, e. g. in the USA, which disproportionately interfere with the data protection of European citizens,
b.     or to the extent necessary for our service provision to you (Article 49 (1) b GDPR),
c.     or to the extent required by law (Article 49 (1) c GDPR).

Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission's adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).


© Deutsche Telekom Business Solutions GmbH  – January 2021