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    7. Yealink W53H/W56H/W59R User Guide

      A. General information
      • 1. User interface
      B. Operating your Yealink handset
      • 1. Making a call
      • 2. Putting a call on hold
      • 3. Transferring a call
      • 4. Making a three-way conference call
      • 5. Managing voice mail
      • 6. Calling up your call history
      • 7. Managing call forwarding
      • 8. Activating DND
      • 9. Hot desking
      • 10. Viewing missed calls

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      Yealink W53H/W56H/W59R

      Number

      Key

      ‌Function

      1

      Receiver

      ‌Receives audio.

      2

      Power LED indicator

      Indicates call status, message status, and charging status.

      3

      Phone screen

      ‌Displays call information.

      4

      Soft keys

      Access functions directly, depending on the operating situation.

      5

      Message key

      Access voicemail or missed calls.

      6

      Speakerphone key

      • Switch between the receiver, headset and hands-free modes.

      • Answer an incoming call.

      • Place a call in the hands-free mode.

      7

      Navigation keys

      Scroll through information or options on the screen.

      8

      OK key

      Confirm actions or enter the main menu.

      9

      On-hook key/power key

      • Return to the previous screen (press briefly).

      • Return to the idle screen (long press).

      • Turn the handset on (press).

      • Turn the handset off.

      • Cancel actions or end a call.

      • Reject an incoming call.

      10

      Off-hook key

      • Answer an incoming call.

      • Enter the redial calls list.

      • Place a call in the receiver or headset mode.

      11

      Keypad

      ‌Input digits, letters, and special characters.

      12

      TRAN key

      Transfer a call to another party.

      13

      Mute key

      Toggle the mute feature on or off.

      14

      Microphone

      Picks up audio.

      15

      Speaker

      Outputs audio in the hands-free mode.

      16

      Volume Key +/-

      Adjust volume.

      17

      Emergency Alarm Button

      Long-press for 2 seconds to set off the emergency alarm.

      Note: The emergency button on the Yealink W59R is not configured through NFON provisioning. If required, it must be configured manually by the Partner. For detailed steps, please refer to the official Yealink W59R manual.

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      Placing a call

      1. Enter the desired number using the keypad.

      2. Press the OK key to dial out.

      Placing a call from the call history

      1. Press History or got to OK -> History.

      2. Highlight a contact and press the Off-hook key.

      Placing a call from the directory

      1. Open the phonebook.

      2. Local phonebook: OK -> Directory -> Select entry.

      3. Central phonebook: Press Navigation key down -> Type in search term.

      During a call, select Options -> Hold.

      Making an attended transfer

      1. Select Options -> (Call)Transfer, or press the TRAN key during a call.

      2. Enter the number you want to transfer to and dial out.

      3. Do one of the following:

      • When you hear the ringback tone, press the TRAN key or Transfer to finish a semi-attended transfer.

      • After the contact answers the call, press the TRAN key or Transfer to finish an attended transfer (consultative transfer).

      Making an unattended transfer

      1. Select Options -> (Call)Transfer, or press the TRAN key during a call.

      2. Enter the number you want to transfer the call to or select Directory -> Directory/History to choose a contact.

      3. Press TRAN or Transfer to complete the transfer.

      1. Place a call to the first party.

      2. When the first party answers the call, select Options -> Conference.The active call is placed on hold.

      3. Dial the second party’s number.

      4. When the second party answers the call, select Conf. to invite two parties to join the conference.

      Setting up your voice mail

      1. Press null on the mobile handset to access the voice menu of the voice mail system.

      2. Then select 0 Mailbox Options to set up your voice mailbox.

      3. Now press 1 to record a message in the event you are unavailable.

      4. Now record your message and press # to end the recording.

      5. Press 1 to accept the recording, 2 to replay the recording, and 3 to rerecord.

      Accessing your voice mails

      Press the voice mail key or dial *793 to call up your voice mails.

      1. Press History.

      2. Select the desired list.

      3. Highlight the desired entry and select Options(Option) -> Detail.

      1. Go to OK -> Call Features -> Call Forward.

      2. Select the desired line.

      3. Select the desired forwarding type and enable it.

      4. Enter the destination number in the Target field.

      5. If you select No Answer, select the desired ring time to wait before forwarding from the After Ring Time field.

      6. Confirm the action.

      1. Go to OK -> Call Features -> Do Not Disturb.

      2. Select the desired line, and then press OK.

      3. Enable DND.

      4. Confirm the action.The status bar displays the DND icon. You can press the Line soft key when the handset is idle to check the line status.

      Logging out

      1. Select menu soft key.

      2. Go to Phone Settings.

      3. Press OK.

      4. Press Logoff.

      5. Confirm by pressing OK.

      Logging in

      1. Press the soft key Sign In.

      2. Enter the extension number.

      3. Submit or press OK.

      4. Enter the extension password.

      5. Submit or press OK.

      6. Press OK to confirm.

      In the top right corner of the display you will see a flashing crooked arrow.

      1. Press the History soft key. All entries with the crooked arrow are missed calls.

      2. Scroll to select a call and press the Send soft key or OK to call back.

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