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NCTI for Windows
Here you find a detailed overview about our NCTI products for Windows!
The overview covers only certificated end devices.
Feature | NCTI Pro | NCTI premium CRM | NCTI premium | NCTI standard CRM | NCTI Standard |
Compatible with Windows (32/64bit) | 10/11 | 10/11 | 10/11 | 10/11 | 10/11 |
Video chat function | ✓ | – | – | – | – |
Audio chat function | ✓ | – | – | – | – |
Chat function | ✓ | ✓ | ✓ | – | – |
Desktop sharing | ✓ | – | – | – | – |
Presence management | ✓ | ✓ | ✓ | – | – |
Call lists | ✓ | ✓ | ✓ | – | – |
Hotkey dialling | ✓ | ✓ | ✓ | ✓ | ✓ |
Access to the PBX phone book | ✓ | – | – | – | – |
Shared telephone directory for all CTI clients | ✓ | ✓ | ✓ | – | – |
Microsoft Outlook plugin | ✓ | ✓ | ✓ | ✓ | ✓ |
Compatible with Microsoft Office 2024 (32/64bit) | ✓ | ✓ | ✓ | ✓ | ✓ |
Compatible with Microsoft Office 365 (32/64bit) | ✓ | ✓ | – | ✓ | – |
Microsoft Active Directory connection | ✓ | – | – | – | – |
CRM (Customer Relationship Management) plugins | DATEV pro, | DATEV, Egroupware, GoldMine, Lotus Notes, Maximizer, Microsoft Dynamics CRM, Microsoft Outlook, NetSuite, ODBC, Sage ACT!, Sage CRM, Salesforce CRM, SOAP API, Sugar CRM, vtiger, Zoho CRM, LDAP, and many more | – | Act!, DATEV, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, ODBC-Databases, Odoo CRM, Pipedrive CRM, Salesforce CRM, Sugar CRM, vCard / LDAP, Zoho CRM, and many more | Microsoft Outlook |
External optional add-ons | Process integration on project basis | SAP Business One plugin (on project basis) | – | – | – |
Compatible with snom* | ✓ | ✓ | ✓ | ✓ | ✓ |
Compatible with Yealink | T4G series T4S series T5X series | T3x series 7,8 T4G, T4S, T4U series7 T5x series7 | T4G, T4S, T4U series | T33, T4G, T4S, | T33, T4G, T4S, |
Compatible with Panasonic | – | KX-HDV series KX-TGP 600 | KX-HDV series KX-TGP 600 | KX-UT series | KX-UT series |
Compatible with Polycom | – | ✓ | ✓ | – | – |
Compatible with Softphone | ✓7 | – | – | – | -– |
Terminal server enabled | ✓ | ✓ | ✓ | ✓ | ✓ |
TAPI interface (32/64bit) | ✓ | ✓3 | ✓3 | ✓2 | ✓2 |
One-off cost | one-off cost for NCTI server installation | one-off cost for NCTI server installation | one-off cost for NCTI server installation | no one-off cost | no one-off cost |
Monthly cost | monthly usage cost per user | monthly usage cost per user | monthly usage cost per user | monthly usage cost per user | monthly usage cost per user |
Subnetting support | ✓ | ✓ | ✓ | – | – |
1 On-premise server installation required. Usage of NCTI premium clients is restricted to snom* and Yealink phones with uaCSTA firmware.
*snom D862 and D865 are excluded.
2 TAPI interface (32/64bit) for outgoing calls (outbound) as well as for incoming calls (inbound) available per default.
3 TAPI client or TAPI server. TAPI interface (32/64bit) for outgoing calls (outbound) available per default. TAPI interface (32/64bit) for incoming calls (inbound) available on project basis for specific project prices.
4 For the NCTI standard/CRM client the current telephone status/presence information ("busy"/"available") is set and updated automatically in Skype for Business. Full control of your telephone out of Skype for Business (dial, hold, transfer, toggle, volume control). Able to display incoming calls and name resolution with available contact data out of the Skype for Business address book.
5 NCTI premium is in contrast to the NCTI standard/CRM client just able to synchronize the presence status. This means that the Skype for Business contacts are able to see if the user is busy. But users are not able to call out of Skype for Business.
6 The softphone function of the desktop and mobile client with a NCTI pro terminal is possible within the Business Premium tariff.
7 Please use standard firmware for the service portal.
8 T31 and T33.
9 TAPI is not terminal server compatible.
System requirements
| NCTI Pro | NCTI Premium CRM | NCTI Premium | NCTI Standard CRM | NCTI Standard |
Standard Installations | |||||
Size | Up to 500 extensions | Up to 400 extensions | – | ||
Supported Servers | Windows Server 2019 | Windows Server 2022 NCTI premium is not supported on a Windows server configured as a Windows domain controller. Windows 11 and Windows Server 2022 are not supported when used with NVMe drives. For more information, see here. | – | ||
Minimum Server Requirements | Processor: 2 cores, 1.9 GHz | Processor: As advised by Microsoft for Windows operating systems specified above | – | ||
Windows | Windows 10 (Version 1903 or higher/ Enterprise Version 1809 or higher) | Windows 10 (Desktop mode) | Windows Server 2012 | ||
Smartphone | Smartphone app | – | – | ||
| XXL Installations | ||||
Size | - | Up to 1000 extensions | – | ||
Supported Servers | - | Windows Server 2022 NCTI Premium is not supported on a Windows server configured as a Windows domain controller. Windows 11 and Windows Server 2022 are not supported when used with NVMe drives. For more information, see here. | – | ||
Minimum Server Requirements | - | Processor: As advised by Microsoft for Windows Operating Systems specified above | – | ||
Windows | - | Windows 10 (Desktop mode) 32 bit and 64 bit | – | ||
Citrix and Terminal Services
Citrix and Terminal Services | Supported Operating Systems-Client |
Windows Terminal-App-V |
32bit and 64bit variants supported unless stated otherwise |
Windows Terminal-Remote Application |
32bit and 64bit variants supported unless stated otherwise |
Citrix-Application virtualization |
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Citrix-Session virtualization/Standard Terminal Services |
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